These are private notes that came out of exasperation when I worked as phone support.
Things every network admin should know:
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What DNS is whether they know how to use it or not
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If they have been an ongoing firewall administrator, they should know if they host DNS or not
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How to use attrib
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Know how to Alt-Tab
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Know how to browse a drive
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Know that double-clicking opens a folder
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How to Ping
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